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人力資源工作滿意度調(diào)研（2025年下半年）\nHuman Resources Job Satisfaction Survey (Second Half of 2025)

請針對業(yè)務(wù)伙伴課HRBP以及共享服務(wù)課SSC的工作進(jìn)行具體評價(jià)
Please provide specific evaluations on the work of the Business Partner Course (HRBP) and the Shared Services Course (SSC)
1. 您的姓名Your name
2. 您的工號Your employee number（For example：JST1234）
3. 您的部門（依據(jù)2025年12月31日及之前在職組織選擇）
Your department (selected based on the employed organization as of December 31, 2025 and before)：
4. 您是否是課級及以上負(fù)責(zé)人
Are you a person in charge at the section level or above
5. HRBP展現(xiàn)出對本部門目前業(yè)務(wù)目標(biāo)和挑戰(zhàn)的深入理解，并能對提升部門組織績效給予建設(shè)性建議。
HRBP demonstrates an in-depth understanding of the current business goals and challenges of the department and can put forward effective suggestions for improving the organizational performance of the department.
6. HRBP在推動人力預(yù)算編制等工作時(shí)，會與部門共同討論設(shè)置部門人力配置邏輯，并為后續(xù)人力成本管控提供有效建議
When promoting work such as human resource budget preparation, HRBP will discuss and set the department's human resource allocation logic together with the department, and provide effective suggestions for subsequent human resource cost control.
7. HRBP能幫助本部門組織變革/組織調(diào)整報(bào)告的制作與完善，并有效支持組織變革/組織調(diào)整工作的落地與過渡
HRBP can assist in the preparation and improvement of departmental organizational change/organizational adjustment reports, and effectively support the promotion and completion of organizational change/organizational adjustment work.
8. HRBP能在本部門組織變革/組織調(diào)整過程中，關(guān)注本部門員工情緒與想法，降低對組織變革/組織調(diào)整的負(fù)面情緒，減少變革阻力
HRBP can pay attention to the emotions and thoughts of department employees during the process of organizational change/organizational adjustment in their own department, reduce negative emotions towards organizational change/organizational adjustment, and decrease resistance to change.
9. HRBP能基于本部門發(fā)展需求，對本部門人才進(jìn)行盤點(diǎn)，對人才選拔、干部繼任和人才培養(yǎng)提出建設(shè)性意見
HRBP can conduct an inventory of departmental talents based on the development needs of the department, and put forward constructive suggestions on talent selection, cadre succession and talent development.
10. HRBP能主動發(fā)現(xiàn)本部門在人才結(jié)構(gòu)與人才質(zhì)量上的問題，并提出解決意見或看法
HRHRBP can proactively identify issues in the department's talent structure and talent quality, and put forward solutions or opinions.
11. HRBP在招聘過程中，能夠清晰了解本部門需求原因與需求崗位畫像，協(xié)助用人部門找到并識別合適的人才
In the recruitment process, HRBP can clearly understand the reasons for departmental needs and the profiles of required positions, and assist departments in finding and identifying suitable talents.
12. HRBP能夠清晰的了解本部門員工的績效考核內(nèi)容與工作表現(xiàn)，并能夠?yàn)樾聠T工試用期指標(biāo)設(shè)定提出建議
HRBP can clearly understand the performance appraisal content and work performance of department employees, and can put forward suggestions for setting the probationary period indicators for new employees.
13. HRBP了解本部門員工動態(tài)，并能夠給予管理者反饋，降低本部門離職率
HRBP understands the dynamics of employees in the department, can provide feedback to managers, and reduce the turnover rate of the department.
14. HRBP能充分了解公司人力資源制度與流程（例如：薪酬制度、異動流程、員工關(guān)系等），并能夠給予清晰的解釋和說明
HRBP can fully understand the company's human resource systems and processes (such as: compensation system, transfer process, employee relations, etc.) and can provide clear explanations and instructions.
15. HRBP能高效的推進(jìn)人力資源工作開展或解決人力資源疑問（政策宣導(dǎo)與答疑、主導(dǎo)例行工作落地，例如干部答辯、任職資格答辯、試用期答辯等）
HRBP can efficiently promote the implementation of human resources work or solve human resources-related questions (such as policy advocacy and answering questions, leading the implementation of routine work, including manager defense, qualification defense, probation defense, etc.)
16. 我對HRBP的整體工作表現(xiàn)很滿意
I am very satisfied with the overall job performance of the HRBP.
17. 當(dāng)我需要HRBP協(xié)助時(shí)，HRBP總是能快速響應(yīng)需求，并采取對應(yīng)行動或反饋意見
When I need the assistance of an HRBP, the HRBP can always respond quickly to the needs and take corresponding actions or provide feedback.
18. 當(dāng)我遇到人力資源相關(guān)問題時(shí)，我總會第一時(shí)間想到本部門的HRBP，并且相信他能幫助解決問題
Whenever I encounter human resources-related issues, I always think of the HRBP in my department first and believe that he can help solve the problems.
19. 我認(rèn)為HRBP未來可以在      XXXX(需填寫）    工作上提升服務(wù)質(zhì)量
I think HRBP can improve service quality in the work of XXXX (to be filled in) in the future.
20.  對于     XXXX(需填寫）    事件，我認(rèn)為HRBP處理得特別好或需要改進(jìn).
Regarding the XXXX (to be filled in) incident, I think the HRBP handled it particularly well or needs improvement.
21. 對共享服務(wù)課SSC提供的服務(wù)中，參與過的服務(wù)模塊是
Among the services provided by the Shared Services Center (SSC), which service modules have you participated in?
22. 入職辦理指引是否清晰？Is the onboarding guide clear?
23. 入職辦理過程是否高效？ Is the onboarding process efficient?
24. 入職辦理過程中所遇到的問題能及時(shí)得到清晰的解答？Can the problems encountered during the onboarding process be promptly and clearly answered?
25. 入職接待人員的服務(wù)態(tài)度是否積極、熱情、耐心？Is the service attitude of the onboarding reception staff positive, enthusiastic, and patient?
26. 勞動合同簽訂與續(xù)簽辦理指引是否清晰？Is the guidance on signing and renewing labor contracts clear?
27. 勞動合同簽訂與續(xù)簽辦理過程是否高效？Is the process of signing and renewing labor contracts efficient?
28. 勞動合同簽訂與續(xù)簽辦理過程中所遇到的問題能及時(shí)得到清晰的解答？Can the problems encountered during the signing and renewal of labor contracts be answered clearly and promptly?
29. 開證明（在職/收入等）辦理指引是否清晰？Is the guidance for applying for certificates (such as employment/income certificates) clear?
30. 開證明（在職/收入等）辦理過程是否高效？Is the process of applying for certificates (such as employment/income certificates) efficient?
31. 開證明（在職/收入等）辦理過程中所遇到的問題能及時(shí)得到清晰的解答？Can the problems encountered during the process of applying for certificates (such as employment/income certificates) be promptly and clearly answered?
32. 社保公積金（工傷報(bào)銷、醫(yī)療報(bào)銷等）辦理指引是否清晰？Is the guidance for handling social security and housing provident funds (such as work-related injury reimbursement, medical reimbursement, etc.) clear?
33. 社保公積金（工傷報(bào)銷、醫(yī)療報(bào)銷等）辦理過程是否高效？Is the process of handling social security and housing provident funds (such as work-related injury reimbursement, medical reimbursement, etc.) efficient?
34. 社保公積金（工傷報(bào)銷、醫(yī)療報(bào)銷等）辦理過程中所遇到的問題能及時(shí)得到清晰的解答？Can the problems encountered during the handling of social security and housing provident funds (such as work-related injury reimbursement, medical reimbursement, etc.) be answered clearly and in a timely manner?
35. 假勤問題咨詢響應(yīng)速度。Response speed for leave and attendance inquiry.
36. 遇到假勤問題時(shí)，咨詢所遇到的問題能及時(shí)得到清晰的解答？When encountering attendance issues, can the problems consulted be promptly and clearly answered?
37. 當(dāng)遇到薪資問題或者個(gè)稅問題時(shí)，咨詢所遇到的問題能及時(shí)得到清晰的解答？When encountering issues related to salary or individual income tax, can the consulted problems be promptly and clearly answered?
38. 薪酬福利（個(gè)稅、薪資問題答疑）咨詢響應(yīng)速度。Response speed for consultation on salary and benefits (including answering questions about individual income tax and salary).
39. 離職辦理指引是否清晰？Is the resignation processing guide clear?
40. 離職交接流程是否快速便捷？Is the resignation handover process quick and convenient?
41. 離職辦理過程中所遇到的問題能及時(shí)得到清晰的解答？Can the problems encountered during the resignation process be promptly and clearly answered?
42. 我認(rèn)為HRSSC的服務(wù)流程清晰易懂（可針對具體業(yè)務(wù)提出）I think the service process of HRSSC is clear and easy to understand (specific suggestions can be made for specific businesses)
43. 我在辦理業(yè)務(wù)時(shí)覺得流程繁瑣或存在不必要的環(huán)節(jié)？（可針對具體業(yè)務(wù)提出）I feel that the process is cumbersome or there are unnecessary steps when handling business? (You can put forward specific business)
44. 我對HRSSC的數(shù)字化服務(wù)水平（如員工自助開證明、工牌補(bǔ)辦等）感到滿意 I am satisfied with the digital service level of HRSSC (such as employees self-service for certificate issuance, employee ID card replacement, etc.)
45. 我希望HRSSC能提供更多線上服務(wù)以減少線下跑腿次數(shù)（可針對具體業(yè)務(wù)提出）I hope that HRSSC can provide more online services to reduce the number of offline visits (specific services can be proposed).
46. 我對HRSSC的整體服務(wù)評價(jià)感到 I feel about the overall service evaluation of HRSSC
47. 我認(rèn)為HRSSC在   XXX   方面還有改進(jìn)空間？（如服務(wù)效率、服務(wù)質(zhì)量、服務(wù)態(tài)度、流程便捷性等）
I think that HRSSC can still make further improvements in the aspect of XXX (specific content to be filled in). (Such as service efficiency, service quality, service attitude, process convenience, etc.)
48. 對于XXXX（需填寫）事件，我認(rèn)為HRSSC處理得特別好或需要改進(jìn)？（開放性問題）
Regarding the XXXX (specific content to be filled in) incident, I think the HRSSC handled it particularly well or needs improvement. (Open-ended question)
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