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Wind Turbine Blade Customer Satisfaction Survey - TMT (2025)

Dear Valued Customer / Client,

Thank you sincerely for choosing TMT‘s wind turbine blades.

To continuously improve our product and service quality, we cordially invite you to provide your objective evaluation. Your valuable feedback is crucial for guiding our future improvement directions. Thank you!

Your Functional Department:
How satisfied are you with the progress of new product/project development? (If unsatisfied, please specify the blade model, factory, and detailed issues to facilitate our tracking and feedback.)
How satisfied are you with the power generation efficiency of the blades? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the blade weight and load performance? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the response speed for turbine-blade co-development? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the operational reliability of the blades? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
Please evaluate the performance of blade physical quality during wind farm operation (e.g., operational reliability, defect rate). (If unsatisfied, please specify the blade model, relevant department/factory base, and detailed issue description for precise tracking and improvement.)
Please evaluate the effectiveness of quality control throughout the blade manufacturing process. (If control is inadequate, please specify the blade model, relevant department/factory base, and detailed process issue for targeted optimization.)
Please evaluate the response efficiency and execution accuracy to your quality requirements during blade prototyping, mass production, and wind farm stages. (If responses are untimely or execution deviates, please specify the blade model, relevant department/factory base, and specific issue.)
Please evaluate the operational support capability of the blade-related quality management systems (e.g., system compliance, process implementation). (If system support is insufficient, please specify the blade model, relevant department/factory base, and specific system issue.)
Please evaluate the professional competence and service level of the quality service team. (If service falls below standards, please specify the blade model, relevant department/factory base, and specific service issue.)
How satisfied are you with the production scheduling based on your demand? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the on-time delivery rate of blades? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the factory mold layout? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the “48-hour loading and release” process? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the coordination for blade transport onto highways? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the speed of response to your requests/inquiries? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with customer relationship maintenance? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the frequency of customer visits? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the work attitude of sales & marketing personnel? (If unsatisfied, please specify the blade model, factory, and detailed issues.)

How satisfied are you with their ability to coordinate production capacity and ensure blade delivery? (If unsatisfied, please specify the blade model, factory, and detailed issues.)

How satisfied are you with the on-site response time? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with customer service responsiveness to your needs? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the professionalism of maintenance and inspection technical solutions? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the performance of maintenance personnel (skills, attitude, on-site 6S)? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
How satisfied are you with the timeliness of maintenance reports? (If unsatisfied, please specify the blade model, factory, and detailed issues.)
In your opinion, what are the most critical issues our company should prioritize for improvement? Or what is your most important suggestion for us?
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